Curriculum vitae
Denisse Paz Moreno
Customer care · Digital support · Complaints handling
Professional profile
Customer service experience in healthcare, complaints handling and digital support. A personable approach, clear communication, issue resolution and team coordination.
Tools and skills
Digital tools: Microsoft Word, PowerPoint, Internet and social media.
Administrative skills: Managing files and digital databases, document transcription and administrative tasks.
Working style: Teamwork, multitasking, a proactive approach and public-facing service.
Professional experience
Patient Services Facilitator
Quirónsalud Centro Médico Aribau · Barcelona
December 2022 - present
- Patient services and guidance for international patients, and support for American students throughout the care process.
- Handling issues, reports, concerns and complaints in coordination with the healthcare team.
- Assistance with the medical app and appointment systems; troubleshooting system issues and reporting digital problems.
- Liaison between patients and healthcare staff to reduce language, cultural and technological barriers.
- Reception planning, coordination of company medical check-ups and proposals to improve procedures and the patient experience.
Administrative Assistant
ICO Innova Ocular · Barcelona
June 2022 - November 2022
- In-person, telephone and email assistance, including issue resolution and complaints handling.
- Processing documents according to urgency and relevance, in line with procedures and policies.
- Working with the team to provide customer-focused service.
Telephone Service Agent
Quirónsalud Centro de Operaciones del Paciente · Barcelona
January 2018 - June 2022
- Handling enquiries, issues, concerns and complaints by telephone and email.
- Scheduling appointments and diagnostic imaging tests; processing administrative requests and authorisations.
- Evaluating training courses and taking part in practical team activities.
Customer Service and Shop Support
Noel Fun · Barcelona
January 2017 - January 2018
- Personalised customer guidance, product demonstrations and support for sales campaigns.
- Receiving and organising merchandise.
Education
Bachelor's Degree in Criminology
Universidad Internacional de La Rioja (UNIR)
Upper Secondary Education, Humanities
Instituto Escola del Treball, Barcelona
Additional training
- Patient Safety · Universidad QuirónSalud · March 2025
- Radiotherapy and Diagnostic Imaging
- Negotiation
Languages
Spanish · Catalan · English
Volunteering
Volunteering in Cáritas community kitchens, and coordinating and mediating debates in youth groups.
Interests
Photography and video games.